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General Terms and Conditions of Revive Sales
1. AGREEMENT.
The terms and conditions as set forth herein as well as any additional terms and conditions that may appear on the Customer Order shall constitute the entire agreement between Revive Salon & Spa and Revive Wellness Center ("Seller") and Buyer. Seller will not be bound by any terms of Buyer’s order that are inconsistent with the terms herein. Acceptance by Buyer of these terms may be made either (a) by “agree” button acceptance or (b) by receipt by Buyer of delivery of any services or products purchased by Buyer. In the case of Products, failure by Buyer to return the Products within five (5) days following such delivery or removal of purchased products from Revive’s premises after purchase. The Agreement shall not be modified except in writing, signed by the parties hereto.
APPOINTMENT POLICIES: When booking any Revive and Salon appointment(s), your credit card number will be requested to confirm your services. If your appointment is not kept and twenty-four hour notice is not given, your credit card will be charged 100% for missed appointments.
Patients of Revive Wellness Center may cancel their consultation, service or treatment appointment(s) no less than 24 hour prior to the scheduled session time with no charge. If a patient does not show for their treatment appointment the customer’s account will be charged $75.00.
ARRIVAL POLICY: Please arrive 15 minutes before your appointment time. If you arrive more than 15 minutes late, we will attempt to provide the complete service but reserve the right to abbreviate as necessary to respect other client’s appointments.
Terms & Conditions for Product, Service(s) & Treatment(s) Reservations & Sales:
PAYMENT TERMS: Except upon the rare occasion where so authorized in advance, an active credit card must be tendered (Visa, MasterCard, American Express or Discover) prior to the start of any product order, service(s) or consultation appointment(s). On all orders, the credit card provided will be charged for the full amount of the invoice total immediately upon acceptance of the order. If any adjustments or changes are required to the final invoice because of changes in consultation length, product orders or shipping, a second processing will be created either for a credit or debit to cover the change in the final invoice total.
ALL SERVICE APPOINTMENTS AND CONSULTATIONS ARE FINAL AS PLACED: Once confirmed by the customer, either through verbal authorization, in writing, by phone or by electronic transmission, all orders for private consultations as submitted and processed via the web site, email, phone, fax or mail are final. Customer may cancel a private consultation or service(s) appointment(s) no less than 24 hour prior to the scheduled session time.
GIFT CERTIFICATES POLICY: Gift certificates may be purchased in the dollar amount of your choice.
ALL PRODUCT, SERVICE(S) & TREATMENT(S) ARE ORDERS FINAL AS PLACED: Once confirmed by the customer, either through verbal authorization, in writing or by electronic transmission, all product, service(s), or treatment(s) orders as submitted and processed via the web site, email, phone, fax or mail are final. Once confirmed, any errors, inaccuracies or omissions made during the placement of an order shall be the sole responsibility of the Customer. No cancellations of product orders will be accepted after receipt of confirmation, except with the express written consent of Revive.
EQUIVALENT FACILITIES & POLICIES: Revive provides equivalent facilities for handicapped and wheel chair ambulatory clients and patients. Clients requiring equivalent facilities must be able to transfer themselves, without assistance by Revive employees or renters, to Revive’s regular equipment necessary to provide the service(s) booked by the client or their agent. Any transfer delays are solely the responsibility of the client and extra time can not be added to the service(s) due to transfer times and equivalent facility usage by the client during their appointment time. Equivalent facility clients must arrive early in order to accommodate transfer time requirements by the clients.
ERRORS AND RETURNS: Revive retains the sole and complete discretion to authorize (or refuse to authorize) the return of any product purchased by Customer. Unless an employee or contractor of Revive that is in obvious conflict with the specifications provided on the confirmed production order has made a clear error, no returns of merchandise will be accepted. If an error is made and acknowledged by Revive in writing, then corrected replacement goods will be provided to the Customer by Revive once the goods shipped in error have been returned to the authorized return address supplied by customer. The amount charged for the outbound shipping of the product(s) to the Customer is not refundable under any circumstances. The cost of return shipping back to the return address provided by Revive (i.e. all return freight and/or delivery charges) is the responsibility of the Customer unless specifically waived IN WRITING and in advance. Further, no returns will be authorized or accepted for any products unless the Customer makes a request within 24 hours after delivery of the goods to Customer.
CHARGE-BACK FEES: Customer understands and agrees that all purchases for products produced and shipped or received, and service(s) appointment(s) not utilized due to no-show(s), and service(s) completed and received by Customer, are considered a final sale for which no refunds will be given or provided except as expressly provided herein. As such, Customer agrees and acknowledges that by purchasing any product(s) or service(s) from Revive Salon & Spa and/or Revive Wellness Center, Customer shall be solely responsible for and shall bear (and/or reimburse) Revive for any charge-backs or fees issued to Revive from any credit card company, merchant bank or other source of payment that is issued at the request of the Customer outside of the expressly provided methods of return including making a stop-payment on a check payment. Stated another way, should Customer request a refund or charge cancellation from any credit card company, merchant bank or other source of payment processing against the purchase of Revive products and services, and should said card company, merchant bank or other source thereafter impose any fee or direct any charge back fee or amount to Revive at the request of said Customer, Customer shall reimburse Revive for the amount of said charge back fee and the initial purchase amount (the "total amount"). By purchasing any product, service or treatment from Revive, Customer expressly authorizes Revive to direct the stipulated payment/charge to be made to Customer's credit card account (the same being the credit card account used in the initial purchase of said product or service(s)) in the amount of said "total amount" to Revive for such reimbursement, plus a twenty-five percent (25%) administrative fee to cover the costs and time involved with this process. Customer acknowledges and agrees that the policy set forth in this paragraph provides for reimbursement to Revive for fees incurred, is fair and reasonable and is not a penalty clause or provision.
2. PRICE: (a) The price of all Products, Services and Treatments unless otherwise specifically stated in this Agreement at the place of any and all business locations or outcall service(s) location(s), which is the address of Revive Salon & Spa and Revive Wellness Center. The cost of packaging for normal domestic shipment is not included in the normal published or current price. Where special domestic or export packaging is specified, involving greater expense, a charge will be made to cover such extra expense.
(b) Prices and orders do not include Federal, State or local excise, sales, use or other taxes now or hereinafter enacted, which are applicable to the Products sold hereunder or this transaction (excluding only taxes based on Seller’s income), which tax or taxes will be added by Seller to the sales price when Seller has the legal obligation to collect the same and will be invoiced to and paid by Buyer, unless Buyer provides Seller with a proper tax exemption certificate. In the event Seller is required to pay any such tax, fee or charge at the time of sale or thereafter, the Buyer shall reimburse Seller therefore.
(c) Prices quoted are for the products and services subject of this Agreement, technical data, proprietary rights of any kind, patent rights, qualification, environmental or other than Seller’s standard tests unless expressly agreed to in writing by Seller. (d)Unless otherwise stated by Seller in writing, all quotations are firm for, and expire, sixty (60) days after date thereof and constitute offers.
3. PAYMENT TERMS: (a) Unless otherwise stated as part of this Agreement, the terms of the sale for services are payment in full immediately upon the conclusion of the service(s). Unless otherwise stated as part of this Agreement, the terms of the sale for products are payment in advance before shipping or removal from Revive. All payments shall be made to seller at its office or such other office as may be from time to time designated. Interest accrues on overdue invoices at the rate of one and one-half percent (1 1/2%) per month, but not more than the amount allowed by law, on the unpaid balance from the original due date of the invoice.
(b) All orders are subject to, and the obligation of Seller to make deliveries is subject to, the right of the Seller as provided in paragraph 11, to require of the Buyer payment of all or any part of the purchase price in advance of delivery. If the Buyer fails to make advance payment when requested by Seller, or if the Buyer is or becomes delinquent in the payment of any sum due Seller (whether or not arising out of this order) or refuses to accept C.O.D. shipment, then Seller shall have the right, in addition to any other remedy to which it may be entitled in law or equity, to cancel the sales order, refuse to make further deliveries, and declare immediately due and payable all unpaid amounts for goods previously delivered to the Buyer. Partial shipments made under any order shall be treated as a separate transaction and payment thereof shall be made accordingly. However, in the event of any default by Buyer, Seller may decline to make further shipments without affecting its rights under such order.
4. TRANSPORTATION AND RISK OF LOSS: Unless otherwise agreed to in writing by Seller, all shipping shall be at the expense of Buyer, Seller reserving the right to ship Products freight collect and to select the means of shipping and routing. Unless otherwise advised, Seller may insure to full value of the Products or declare full value thereof to the transportation company at the time of delivery and all such freight and insurance costs shall be for Buyer’s account. Risk of loss or damage shall pass to Buyer upon delivery of the Products to the transportation company at the FOB point. Seller may at its option obtain insurance for it’s Products covering their delivery to Buyer and Buyer agrees to reimburse Seller for the cost of providing such insurance. If Buyer has not been notified of the existence of insurance coverage and provides its own insurance for such shipment Seller will waive its insurance charge. Confiscation or destruction of, or damage to Products shall not release, reduce or in any way affect the liability of Buyer. Notwithstanding any defect or nonconformity, or any other matter, such risk of loss shall remain in Buyer until the Products are returned at Buyer’s expense to such place as Seller may designate in writing. Buyer, at its expense, shall fully insure Products against all loss or damage until Seller has been paid in full, or the Products have been returned, for whatever reason, to Seller.
5. SHIPPING: Revive will attempt in all instances to use the least expensive method of shipping product to the Customer. Revive is not responsible for loss or damage of products in transit. Customer will be responsible for checking shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier's office. All claims must be filed with the carrier within 24 hours from the date of loss or damage.
Seller will attempt to meet shipment schedules. However, any shipment quotation or forecast on an order acknowledgment is only an estimate of the time required to make shipment and Seller will not assume liability, consequential or otherwise, because of any delay or failure to deliver all or any part of any order for any reason, including its active or passive negligence. Seller reserves the right to allocate inventories and current production in any way it deems desirable.
6. INSPECTIONS AND ACCEPTANCE: The Buyer shall have the right to inspect the goods upon tender of delivery. Failure of the Buyer to inspect the goods and give written notice to the Seller of any alleged defect or nonconformity within thirty (5) days after tender of delivery shall constitute an irrevocable acceptance by Buyer of the goods delivered to him. Use of any such goods by Buyer, its agents, employees or licensees, for any purpose after delivery thereof, shall also constitute acceptance of the goods by Buyer.
7. RETURNS: The Products may not be returned to Seller without first obtaining Seller’s consent. The request for return and credit must be filed with Seller and shall include purchase order number, approximate date shipped and any and all other identifying numbers (such as invoice number, date of invoice, P.O. numbers, etc.). Each request for return of Products for credit should state the type and quantity of goods, the part numbers and the reasons for the return. If return authorization is granted, Products shall be returned in a clean, well-packaged condition. No credit allowance on defectives will be made and no replacement for defectives will be shipped in any event, unless Seller among other things, establishes the alleged defectives to Seller’s satisfaction after suitable testing and inspection.
8. TERMINATIONS: Any order for a standard Product with a published price accepted by Seller and terminated by Buyer at least thirty (30) days prior to shipment, shall be subject to a restocking charge of ten percent (10%) of the order value to cover costs of processing and order handlings. Termination of any order for a standard Product with a published price accepted by Seller within thirty (30) days before shipment shall be subject to a written acceptance by Seller and restocking charge of twenty percent (20%) of the order value. Orders for nonstandard products or products without a published price may not be terminated by Buyer except by mutual agreement in writing. Terminations by mutual agreement are subject to the following conditions: (a) Buyer will pay, at applicable contract prices, for all Products which are completely manufactured and allocable to Buyer at the time of Seller’s receipt of notice of termination;(b) Buyer will pay all costs, direct and indirect, which have been incurred by Seller with regard to Products which have not been completely manufactured at the time of Seller’s receipt of notice of termination, plus a pro rata portion of the normal profit on the contract; (c) Buyer will pay a termination charge on all other Products affected by the termination. Seller’s normal accounting practices shall be used to determine costs and other charges. In the event of a termination, Buyer will have no rights in partially completed goods.
9. LIMITED WARRANTY—LIMITATION OF REMEDIES: (a) Except as otherwise specified herein, Seller warrants the Products: to be free from defects in material and workmanship and to perform in the manner and under the conditions as specified by Seller for a period of one (1) month from delivery.
(b) This warranty is the only warranty made by Seller with respect to the Products and no representative or person is authorized to bind Seller for any obligations or liabilities beyond the warranty in connection with the sale of Seller’s goods. This warranty is made to the original purchaser only at the original location and is nontransferable, and may only be modified or amended by a written instrument signed by a duly authorized officer of Seller. Goods or parts, which are replaced or repaired under this warranty, are warranted only for the remaining unexpired portion of the original warranty period applicable to the specific product.
(c) These remedies are available only if Seller is notified in writing by Buyer promptly upon discovery of the defect, and in any event within the warranty period for Product and Seller’s examination of such goods discloses to Seller’s satisfaction that such defects actually exist and the goods have not been (i) repaired, worked on, or altered by persons not authorized by Seller so as, in Seller’s sole judgment, to injure the stability reliability, or proper operation of such goods; (ii) subject to misuse, negligence or accident; or (iii) connected, installed, used or adjusted otherwise that in accordance with the instructions furnished by Seller.
(d) All Products, which Buyer considers defective, shall be returned to Seller’s office as designated on the face hereof transportation costs prepaid and borne by Buyer, unless otherwise provided. The risk of loss of the goods shipped or delivered to Seller for repair or replacement will be borne by Buyer.
(e) If it is found that any Product has been returned without cause and is still serviceable, Buyer will be notified and the Product returned at Buyer’s expense. In addition, a charge for testing and examination may, in Seller’s sole discretion, be made on Products so returned.
(f) THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES (EXCEPT FOR SPECIFIC WRITTEN PRODUCT PERFORMANCE GUARANTEES) WHETHER WRITTEN, ORAL OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SHALL BE THE BUYER’S SOLE REMEDY AND SELLER’S SOLE LIABILITY ON CONTRACT OR WARRANTY OR OTHERWISE FOR THE PRODUCT.
10. SELLER’S RIGHTS TO SUBCONTRACT: Seller may subcontract any portion of the work on any item subject to this Agreement, but Seller’s obligations and rights hereunder shall not be limited or affected thereby.
11. BANKRUPTCY OR INSOLVENCY OF BUYER: If the financial conditions of the Buyer at any time is such as to give Seller, in its judgment, reasonable grounds for insecurity concerning Buyer’s ability to perform its obligations under this agreement. Seller may (a) by notice in writing to Buyer, cancel this agreement, without judicial intervention or declaration of default of Buyer and without prejudice to any right or remedy which may have accrued or may accrue thereafter to Seller, (b) require full or partial payment in advance and suspend any further deliveries for continuance of the work to be performed by Seller until such payment has been received or (c) make shipments C.O.D.
12. PROPRIETARY RIGHTS: The sale of the Products hereunder to Buyer shall in no way be deemed to confer upon Buyer any right, interest or license in any patents or patent applications or design copyrights the Seller may have covering the Products. Seller retains for itself all proprietary rights in and to all designs, engineering details, and other data and materials pertaining to any Products supplied by Seller and to all discoveries, inventions, patents and other proprietary rights arising out of the work done by Seller in connection with the Products or with any and all Products developed by Seller as a result thereof, including the sole right to manufacture any and all such Products. Buyer warrants that it will not divulge, disclose, or in any way distribute or make use of such information, and that it will not manufacture or engage to have manufactured such Products.
13. EQUAL OPPORTUNITY: Revive certifies that it has developed and has on file affirmative action programs as required by the rules and regulations of Executive Order 11246, as amended, and 41 C.F.R. Chapter 60-2.2, issued by the Department of Labor. In addition, Revive is in full compliance with section 503 of the Rehabilitation Act of 1973 and section 402 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 as from time to time amended.
14. ERRORS: Stenographic and clerical errors are subject to correction.
15. APPLICABLE LAW; JURISDICTION AND VENUE: The Laws of the State of California will govern this agreement. The California state courts of Orange County, California (or if there is exclusive federal jurisdiction, the United States District Court for the Southern District of California) will have exclusive jurisdiction and venue over any dispute arising out of this agreement, and Buyer hereby consents to the jurisdiction of such courts.
16. LIMITATION OF LIABILITY: (a) Seller will not be liable for any loss, damages or penalty resulting from delay in delivery of the Products when such delay is due to causes beyond the reasonable control of Seller, including without limitation, supplier delay, force majeure, act of God, labor unrest, fire, explosion or earthquake. In any such event, the delivery date will be deemed extended for a period equal to the delay.
(b) SELLER’S LIABILITY UNDER, FOR BREACH OF, OR ARISING OUT OF THIS AGREEMENT AND/OR SALE WILL BE LIMITED TO REPAIR OR REPLACEMENT OF ANY DEFECTIVE PRODUCTS OR A REFUND OF THE PURCHASE PRICE OF THE PRODUCTS, AT SELLER’S SOLE OPTION, AS SET FORTH IN PARAGRAPH 9 ABOVE. IN NO EVENT WILL SELLER BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTED PRODUCTS BY BUYER, NOR WILL SELLER BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF PROFIT WHETHER OR NOT SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS HOWEVER CAUSED, WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE OR OTHERWISE. THIS EXCLUSION INCLUDES ANY LIABILITY THAT MAY ARISE OUT OF THIRD PARTY CLAIMS AGAINST BUYER. THE ESSENTIAL PURPOSE OF THIS PROVISION IS TO LIMIT THE POTENTIAL LIABILITY OF SELLER ARISING OUT OF THIS AGREEMENT AND/OR SALE.
17. SUBSTITUTIONS AND MODIFICATIONS: Seller will have the right to make substitutions and modifications of the specifications of Products sold by Seller, provided that such substitutions or modifications will not materially affect overall Product performance.
18. ATTORNEY’S FEES AND COSTS: Reasonable attorney’s fees and costs will be awarded to the prevailing party in the event of litigation involving the enforcement or interpretation of this agreement.
19. WAIVER: Any concession or indulgence made by the Seller or Seller’s failure to insist on performance of any of the terms and conditions hereto shall not be considered a waiver of any other term, whether the same or similar. No waiver by Seller of any default or provision hereof shall be deemed a waiver of any subsequent default or provision
20. INDEMNIFICATION: Buyer shall defend, indemnify and hold Revive, its subsidiaries and affiliates, their officers, directors, employees, and agents harmless from and against any claims, actions or demands, liabilities and settlements, including, without limitation, reasonable attorney and accounting fees, resulting from, or alleged to result from Buyer’s use of the Product
21. OTHER TERMS AND CONDITIONS:
(a) Revive reserves the right to change the terms and conditions of sale at any time.
(b) No Revive employee or agent has the authority to vary any of Revive’s policies or the terms and conditions governing any sale.
22. ACKNOWLEDGEMENTS AND AGREEMENT TO TERMS AND CONDITIONS: The Terms and Conditions of contained herein are the exclusive terms and conditions for the sale of products, services and treatments from Revive to Customer through Revive Salon & Spa, Revive Wellness Center and revivecenter.com. Customer agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between Revive and Customer. Customer, by submitting any order, request for an order, service(s), or treatments hereby agrees to the terms and conditions set forth herein and acknowledge that Customer has read and understands the same. In the event that any Customer instruction, request, purchase order or any other information and/or documentation submitted by Customer may contain terms and conditions in addition to or different from the terms and conditions herein, Customer agrees, by so submitting its order or by accepting products from Revive, that the language of the Revive terms and conditions shall solely and exclusively control. Any and all new or additional terms contained on any Customer instruction, request, purchase order or any other information and/or documentation submitted by Customer is hereby expressly and completely rejected. Acceptance of Customer's order for products and services from Revive and Revive Wellness Center is expressly limited to these terms and conditions. By submitting an order, requesting to purchase any product or service, or taking receipt of Revive products or services, Customer consents to the exclusive jurisdiction of the state and federal courts located in the State of California. If Customer does not wish to be bound by these Terms and Conditions, Customer should not submit any order, continue to fill out the client registration form and exit the premises, make appointment(s) for service(s) or treatment(s) or make any type of purchase, or exit all web sites related to Revive or terminate the order by phone.
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